I’m a customer-focused digital consultant with experience managing a portfolio of more than 30 eCommerce brands across fashion, retail, health, home and manufacturing.

In my current role I act as the primary strategic contact for my clients, helping them grow through proactive planning, commercial problem solving and cross-functional collaboration. Alongside leading SEO fulfilment, I focus heavily on building long-term relationships and ensuring clients receive genuine value from every interaction. During my time leading fulfilment, client churn has remained at 4.14%.

I enjoy becoming an extension of my clients’ businesses - understanding their goals, identifying opportunities for growth and helping them make better commercial decisions.

I’m now looking to bring that experience into Customer Success within the Shopify ecosystem, helping merchants maximise product adoption, strengthen customer relationships and drive long-term growth.